Please find below the terms and conditions of business with Coggins Ultimate Wellbeing limited t/a HaroldCoggins.com (hereinafter referred to as “The Company”, “we”, “Us”). If you continue to browse and use this website and our services, you are agreeing to comply with and be bound by the following terms and conditions of use, which together govern “the Company” relationship with you. We reserve the right to change any information on this website at any time, including class times, locations, and prices. We may change our policies from time to time by updating the relevant page on our website.
Live Stream Classes
1. General
1.1 Live stream “Zoom” Drop-in classes and class packs passes purchased online are non-refundable.
Drop-in and Class Passes cannot be shared.
- Multi class pass of x5 are valid for 30 days.
- Multi class pass of x10 are valid for 60 days.
1.2 Drop-in and Class pass can be transferred to another class up to 1hr before the start of the class. The transfer is restricted to 1 time per booking, and to 1 week after the original booking.
1.3 Clients are required to give written notice of any change of address, electronic mail (“email”) or contact number. Failing such notice, all communications shall be assumed to have been received by the Client within 5 days of mailing to the last address notified to the Company.
1.4 The Company may, if a Client so wishes, communicate with the Client by email. By providing an email address to the Company the Client consents to receiving email communications from the Company, including notices pursuant to the Terms & Conditions. The Client also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Client in this manner.
2. Activation
All class pass, activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.
3. Extension
If your 5 or 10 Class Pass expires and you haven’t used all your classes, you can extend it for 30 days paying a £10 fee. Please contact us at info@haroldcoggins.com to do so. The extension will start from the expiration date and no extensions will be granted a month after your class pass expires. Class packs can only be extended once.
4. Cancellation
4.1 Please remember that you must go to our online booking system and remove yourself from the class list if you cannot attend a class. You can also cancel via email (info@haroldcoggins.com) but please be aware of our policy below. We cannot accept cancellation over the phone.
4.2 Early Cancellations – If you cancel more than 1 hour before the start of class there is no fee applied, and you will be able to use the credit against another class.
4.3 Late Cancellations – If you cancel within 1 hour of the class start time, you will be charged the full fee, no credit will be returned. If you have a class pass, you will lose a class.
4.4 A failure to turn up for a class without prior cancellation will incur the following:
- Drop in students: you will lose the class you have paid for- no credit will be returned.
- Class pass: The class will be deducted from your pass.
4.5 Our online booking facilities & rules are as follows:
- Classes can be booked online up to 2 weeks in advance.
- All students with online bookings must sign in at least 5 minutes before the class starts
4.6 When classes have reached their online booking capacity you can add yourself to the waitlist.
4.7 If you are on the waitlist you will automatically be allocated a space in the class once a spot becomes available, our booking system will email you a notification which you will need to accept.
4.8 The Company reserves the right to change or cancel a class at any time. We will endeavour to contact those affected as soon as possible. Credit on account will be provided in the event of a class being cancelled by us.
Zoom on-line guidelines
1.Create a Safe Space
Your space should be free of all obstruction. No sharp corners or breakable objects in your safe space. As a guide measure a minimum of 2 feet around your mat. You should ensure your mat is positioned on a level slip free ground.
2.Timekeeping
Please prepare your mat area before coming on-line and log in no less than 5 mins before the start of the class.
3.General
In the first 2 mins of the class starting, there will be a chance for the teacher to greet you all and for everyone to say hello to one another, after which all microphones will be muted (except for the teacher’s one!) to ensure a quiet & smooth running of the class.
You can choose to keep your video on- this may allow the teacher to see you and give you cue(s) to correct your posture.
If you are late (within 5 mins of the start of class), please ensure your microphone is muted when entering the class to avoid any background noise disruption. But keep your Audio on so that you can hear the teacher!
If you are experiencing signals problem, or technical issues with your device, try to log out and log-in again. The teacher will hear a sound prompting him to let you re-enter the class. If you are unable to re-join the class, we cannot be held liable for your service provider internet issues or devices problem such as battery running flat, or other issues which are beyond our control.
Workshop bookings & payments
- Bookings are only reserved and secured once 100% payment is received.
- All bookings must be paid via direct bank transfer to the Company, you will receive receipt of your payments via your email.
- You are entitled to cancel your place at anytime, however, the Company is entitled to keep 100% of the Workshop cost. It is at the Company discretion to refund 50% if another person can fill the place or exchange the place as credit for another Workshop.
- The Company is entitled to cancel the Workshop at anytime and will provide a Credit on account or full refund no more than 14 days after the decision has been made.
- If you would like to give your space to another person you must email us with their name to update the records and to ensure they have signed the waiver.
One to One private lessons bookings & payments
- Single booking or Pass of x5 or x10 Lessons are paid 100% in advance.
- Single booking is to be used within 30 days
- x5 Lessons pass valid for 3 months
- x10 Lessons pass valid for 6 months
- All bookings must be paid via direct bank transfer to the Company, you will receive receipt of your payments via your email
- You must give no less than 24 hr notice- by emailing us at info@haroldcoggins.com and contacting Harold Coggins by phone (07802 852659) – if you wish to cancel and/or reschedule your Lesson appointment. If you do not cancel and/or reschedule prior to this time, one credit from your Lesson pack, or your Single booking will be taken. There is no additional charge.
‘Early cancel/or reschedule’ (up to 24 hr before the Lesson) will put the Lesson credit back on your account and you will be able to use it again in the future. If you ‘late cancel/reschedule’ (i.e. after the 24hr period) no refund and no credit will be returned.
Lessons runs for minimum 1 hr and from time to time, will exceed the hour, however the pricing remain unchanged. The additional and FREE extra time is given at the discretion of Harold Coggins.
Limitation of liability
By participating in our live-streamed classes and, or workshop you understand that the Company will not be liable for any damage or injury resulting from your use of this service. You understand that classes may be physically strenuous, and you voluntarily participate in them with the knowledge that there is risk of accident or injury. . If you have a medical condition of any type, you understand that you should consult with your GP prior to taking part in any of our physical activity program. The teacher may not be able to give physical adjustments during the class and, or workshop. You must not practise to the extent of strain or pain. Ensure that you practise in a suitably sized space with no risk of harm. The on-line access details are intended for use by the recipient only and must not be shared with anyone else.